Specta Lead Service Engineer on the most important service

Correct diagnosis is the most important thing in service maintenance

Specta Service has long established itself in the market as a reliable provider of diagnostics and repair of packaging tools and automatic equipment. Vladimir is the leading service engineer of SPECTA, a professional with 17 years of experience, will talk about the most important thing in service.

Warranty and commercial service. Service types in Specta

There are tools that go to the SPECTA Warranty Service Center. SPECTA also provides service services on a commercial basis. For example, when the warranty has expired, or we are contacted by companies that have purchased the instrument elsewhere.

Curiosities of warranty service

Once after purchasing the SPECTA tool, the client sent us an email. A photo was attached to the letter, which shows a crushed instrument. Literally lies on the floor flattened seal. A heavy roll of metal was “accidentally” placed on the instrument and it failed, the letter said. Asked to hold the tool under warranty. Such questions arise from time to time, but the warranty does not apply to such cases.

Do not try to repair the tool yourself if it is under warranty

If the tool breaks down during the warranty period, then the client must send it to the SPECTA service center in the factory box and attach a warranty card. And we’re repairing it.

If a client tries to disassemble a tool or fix it himself, we define it very simply, because we know all the ways. If a tool comes under warranty that the client tried to repair himself, we remove it from the warranty. Repair becomes paid.

If the client decides not to make repairs, we return the tool. The client pays only for diagnostics.

The main thing is to do the diagnostics correctly.

The main thing is to correct. When you take a tool for repair, the main thing is to do the diagnostics correctly. A lot of experience is needed for proper diagnosis. Sometimes the tool comes to repair in poor condition, sometimes even half-disassembled, which the employees of that company have already tried to repair. It needs to be cleaned, the degree of wear or malfunction of some parts should be determined and based on this, the correct diagnostics should be done.

Tool setup

The packaging of a product is very individual. It is important to determine what belt tension the customer needs to package their product. With the right setup, the tool lasts longer, there are no packaging problems – and we cooperate for a long time and fruitfully. At the request of the customer, we leave and set up the tool on the spot.

Tool demonstration

We can be found at major industrial exhibitions. We conduct a detailed demonstration of the operation of the tool, how it works on a particular tape.

Further, Specta sellers come to a potential customer and bring 2-3 instruments, different in parameters and price segment. Mechanical, electrical, pneumatic. We explain, give our recommendations based on the speed of packaging and customer needs.

Cargo safety

The tape ensures the safety of both the cargo and the vehicle that carries this cargo. A good tool ensures belt tension and stability of the load during its transportation.

Incredible costs

Incorrect packing of cargo or incorrect calculation can lead to deformation, damage, or even loss of cargo. There is a threat to the safety of employees in the final stages of production and transportation. All this leads to colossal costs.

Packaging is very important. If we pack a bundle of pipes with SPECTA tape, then it will arrive exactly as we placed it on the vehicle. In the same condition, neatly packed. Safe and secure!